Privacy Policy

1. Introduction

CastGenie ("we", "us", or "our"), operated by LeadKulture, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content repurposing platform. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and profile picture when you create an account
• Content: Text, images, videos, and URLs you upload or capture for transformation
• Payment Information: Billing details processed securely through Stripe (we do not store full card numbers)
• Communications: Messages you send to our support team

2.2 Information Collected Automatically

• Usage Data: Features used, content created, and interactions with the Service
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed
• Cookies: Session cookies for authentication and preferences

2.3 Third-Party Account Information

When you connect social media accounts (Twitter/X, Facebook, Instagram, TikTok), we collect only the minimum information necessary: your user ID, username, and profile image. We do not read, store, or analyze your existing posts or followers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your content transformations using AI
• Publish content to your connected social media accounts (only when you explicitly request)
• Process payments and manage subscriptions
• Send transactional emails (account updates, receipts, security alerts)
• Respond to your support requests
• Analyze usage patterns to improve our features
• Detect and prevent fraud or abuse

4. AI Processing

Your content is processed by AI models to generate transformed outputs. We do not use your content to train AI models. Your content is processed in real-time and is not retained beyond what is necessary to provide the Service. Generated content is stored in your account until you delete it.

5. Information Sharing

We do not sell your personal information. We may share your information only in these circumstances:

• Service Providers: Third-party services that help us operate (Stripe for payments, cloud hosting providers)
• Social Media Platforms: When you explicitly authorize us to post content on your behalf
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS/TLS), secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account information for as long as your account is active. Your content is retained until you delete it or close your account. After account deletion, we may retain certain information for up to 30 days for backup purposes, after which it is permanently deleted. Payment records may be retained longer as required by law.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

9. Social Media Account Connections

When you connect social media accounts to CastGenie:

• We only request permissions necessary for posting content
• We do not access your direct messages, followers list, or existing posts
• We store only your account ID, username, and profile image
• Access tokens are encrypted and stored securely
• You can disconnect accounts at any time, which immediately revokes our access

10. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics cookies to understand how users interact with our Service. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Service.

11. Children's Privacy

CastGenie is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected]

LeadKulture
CastGenie Privacy Team